At Legendary Ventures (formerly known as Freedom Writers Publishing) and The Red Alert News, customer service isn’t just something we do because ‘we’re supposed to’.
Customer Service is a passion of ours. We LOVE happy customers. And we know that to grow our business, the best marketing is word of mouth from happy customers.
And to get happy customers we have to deliver the best products, at the best prices, with the BEST customer service.
So that’s our commitment to you. We want you to have a great experience with us.
ALL of our products carry a no hassle 100% FULL YEAR Guarantee. If at any time within 365 days of purchasing the product, even if you consumed all or part of the product, you’re not happy with it just send it back. We’ll give you your money back right away.
Here’s everything you’ll need in the event you’re having trouble with your order:
Barbara Smith is our Customer Service Queen, her email is [email protected]. She works nonstop (seriously we wonder if she sleeps some days) to keep our customers happy. She always responds within 24 hours during weekdays, usually much less. And she often works weekends.
You can also reach her at: 1-800-599-3104
Please ask Barbara for return instructions.
You don’t need an authorization or anything, just shoot an email to Barbara telling her you’ve returned the product and she’ll refund your money right away.
And please let us know how we’re doing, it’s important that your needs are being met and me and management team aren’t always able to monitor every case. If for some reason you’re still having a bad experience just email me at [email protected] and I’ll respond within a few hours usually.
Thanks for being here, we hope you have a great experience and tell your friends about us!
Chris Peterson and the Team at The Red Alert News